Shipping & Delivery
Unfortunately at the moment we do not ship internationally. We ship within the 48 contiguous United States for free standard shipping as well as Alaska and Hawaii(prices may vary).
It depends on where you are located as well as the shipping service chosen at checkout. Typically orders take 1-2 business days to process, plus transit times. Standard Shipping transit time is 5-7 business days and Expedited Shipping transit time is 1-3 business days. Delivery and tracking details will be provided in your confirmation email.
Please review our Shipping Policy prior to order placement.
Yes, we offer free local In-Store Pickup. Once chosen at checkout, we will notify you as soon as your product is ready for pick up.
We are located at 128 Rockingham Rd, Windham, NH, 03087.
Your tracking will be sent to you once your order is shipped through the email or phone number provided at checkout. Please be sure to check your inbox and junk folders for this email.
In-store Pickup orders will notified once the order is available for pickup.
Or log in to your account on My Ostomy Connection to review the status of your order.
We accept returns but do not offer exchanges. To return a product please contact customer service at email@example.com to request a Return Merchant Authorization (RMA). Returns must be in original, resalable condition within 30 days of receipt. Items showing signs of use will not be eligible for refunds.
Please visit our Return/Refund Policy before order placement.
You can return your order, though you will not be eligible for a refund if the product shows sign of use.
Hygienic products showing signs of use will not be eligible for a refund.
Our business hours are 9 am to 5 pm EST, Monday through Friday (excludes major holidays).
To reach us please email and we will be sure to get back to you!