Be sure to check your account for shipping information. Tracking information will be sent via email once your order has shipped.

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Please contact our Customer Care Team at hello@sportstherapyconnection.com.

We will do out best to accommodate your request.

Send a cancelation request to Hello@sportstherapyconnection.com.

Be sure to include your order number and first and last name.

Your credit card will be charged at the time of purchase.

Yes! Please review over to our Purchase Order page for more information.

You find a copy of our W-9 by visiting our Purchase Order page.

Yes! Get yours Here

Your order may have been canceled for a number of reasons. If you have a concern contact us via email.

Sports Therapy Connection reserves the right to cancel any order at any time.

Not at this time.

At this time we ship only to the 50 United States.

Delivery estimates are calculated in business days (Monday - Friday - excl. holidays) & are a product of two factors; processing time + transit time.

Typically, orders take 1-2 business days in processing, however, some items may have additional processing time. Please refer to your order confirmation for processing time information. Transit time is dependent upon the shipping method selected at checkout. Tracking details will be sent via email.

Review our Shipping Policy for additional information.

Yes! We offer free local In-Store Pickup. Be sure to choose Local In-Store Pick-Up as your preferred shipping method at checkout. We will notify you as soon as your product is ready for pick up.

We are located at 128 Rockingham Rd, Windham, NH, 03087.

Tracking will be sent via email or phone number once your order has shipped. Be sure to check your inbox and junk folders for this email.

In-Store Pickup orders will be notified via email when your order is available for pickup.

Or log in to your account to review the status of your order.

Be sure that all of the items on your order have shipped already. If tracking displays that your order delivered, first check around the delivery location, and contact the shipper to confirm they delivered the package to the correct location. If your package(s) show a "delivered" status, but you didn't receive it, don't hesitate to contact out Customer Care Team, for assistance.

Email us at hello@sportstherapyconnection.com or call us at 603-898-3909 and leave a detailed message that includes your name, email address, shipping address, order number, and telephone number where you can be reached if necessary.

Shipping is calculated at checkout. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Eligible returns must be in new, unused, and resalable condition and returned within the 30-day return window. Items showing signs of use will not be eligible for return or refund.

To return a product, contact Customer Care at hello@sportstherapyconnection.com to request a Return Merchandise Authorization (RMA).

Please review our Return Policy before placing an order or returning an order.

No.

We do not accept returns of used items even if its for a short period of time.

We comply with health and safety regulations to protect our buyers. Professionals and patients alike depend on the hygienic integrity of the products we sell. We appreciate your patronage and agreement to abide by our Return Policy and Terms & Conditions

We reserve the right to refuse any return which was mis-represented in order to obtain an RMA. Regrettably, if the item is returned with evidence of use, no refund will be issued for your order.

Prior to initiating the return process, we recommend reviewing our Return Policy.

Unfortunately, we do not offer exchanges.

Contact our Customer Care Team, Hello@sportstherapyconnection.com to request a Return Merchandise Authorization (RMA).

Please review our Return Policy for more information. Contact our Customer Care Team at hello@sportstherapyconnection.com if you have questions.

Unfortunately, Special Order Items are non-returnable and non-refundable per our posted return policy.

Unfortunately, Final Sale Items are non-returnable and non-refundable per our posted return policy.

Please allow 5 business days from receipt of return for refund processing.

Please note, your bank may have a processing time before the refund will post to your account. 

The best way to contact us is via email, at hello@sportstherapyconnection.com.

See our contact page for more contact methods. We are happy to assist you!

Our business hours are 9 am to 4 pm EST, Monday through Friday (excluding all major holidays).

Chat hours are 9 am to 3 pm EST, Monday through Friday (excluding all major holidays).

To reach us please email or chat (using your email or phone number) and we will be sure to get back to you!

While we understand that you have questions, this would be better directed towards your healthcare provider or medical professional as we cannot provide medical recommendations.

No.

We do not participate in 3rd party billing.

We accept all major credit cards, Shop Pay, PayPal, Apple Pay, Meta Pay and Google Pay.

Check out our Coupons page for current offers!

Please contact our Customer Care Team at hello@sportstherapyconnection.com

We make every effort to ensure product prices, product information, and order totals on our site are correct when the order is placed.

We do not make clinical recommendations regarding the appropriateness of any item we sell. We do not offer trial periods or guarantee therapeutic results. Information herein is for reference only and is not intended to be a substitution for the advice of your health care professional. We discourage buyers from using the information on this site for self-diagnosis or self-treatment and encourage consultation with your healthcare clinician before purchase. We assume no liability of any type for buyer's choices. Buyers who are self-treating do so at their own risk.

The prices on this website are not intended to guarantee prices. All information and prices on this website are subject to change without notice. All discounts or promotional codes are for single use only, and discounts, coupons, or other promotional offers cannot be combined, added to, or layered in any one order. We reserve the right to refuse multiple orders which intend to violate an unfairly utilize our discounts.

Again, while we make every genuine effort to provide you with the most accurate, up-to-date information and prices, occasionally, an item on our website may be mispriced.

Sports Therapy Connection reserves the right to refuse to honor any price, discounts, or coupons misapplied by the site logistics and deducted in error. Sports Therapy Connection reserves the right to refuse to fill any order or process any incorrectly priced individual item or total order price.

While we work to ensure that product information on our site is accurate and correct, on occasion manufacturers may alter their ingredient lists, change product materials, update their packaging or make other changes. Actual products or packaging and materials may contain more or less or be different than the information that is shown on our website. We strongly recommend that you do not solely rely on the information presented on our website if you are self-treating a medical condition. We suggest that you visit the product manufacturer's site if you need more detailed product information or contact the manufacturer directly if you have questions or concerns that are not addressed on our website. We ask that you carefully read the listing information we do provide as well as product labels, warnings, and directions before using or consuming any of the medically related products we offer.

Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, therapist, pharmacist, or any other licensed healthcare professional. You should not use this information to self-diagnose or for treating an undiagnosed health problem or disease. Contact your healthcare provider immediately if you suspect that you have a concerning medical problem.

We do not offer trial periods on the products we sell. We do not make recommendations that any product we sell is medically appropriate for any user's medical condition. We do not guarantee therapeutic results

We do not manufacture the products we sell. If you have questions about a manufacturer warranty those should be addressed directly with the product manufacturer.

We assume no liability for inaccuracies or misstatements about products.